emphasize the dynamics of PERFTEL:
The multi-channel CRM (telephone, fax, email, sms ...) Vocalcom.Net -V4.2-
(www.vocalcom.com) intuitively manages calls, enriched database and controls the call center:
Intelligence integrates ACD distributes calls
to the most competent cell
(Skills Management); IVR (IVR) broadcasts programmed
instructions ("to speak at
the service following type
1" ...) numbering
with Predictive dialer
(Progressive or Preview) passes the calls automatically and CTI was the record
and history of client for a personal interview.
customer history to enrich the database.
Business intelligence stores and translated into multidimensional data the client and performance of contact center history.
The calendar program
manager appointments telephone.
SCRIPTING software allows to set up all the necessary tools to carry out the mission in treatment.The order entry
software has many features such as client consultation forms, entry and order
Software making appointments have multiple features such as file consultation,
diaries management (lock time range ...), the creation of an optimized touring circuit
for commercial, quota management (product and geo-marketing), the ratio of
commercial visits (close door, cancellation of appointments, order taking ...),
the selection of prospects to visit.
The ticketing management software (concerts, theater ...) provides real-time
reservation. PERFTEL operates a dedicated internet connection
and guarantees to transmit telecommunications.
More than 12 years of experience, we assure you to get the best quality.